The following rates have been approved by the Budget Office and the ISU
Recharge User Committee for FY ’09-10. Rates are subject to change
in subsequent years.
| Operations |
| Tier 1 Desktop Support (includes HelpDesk function) |
$90.00 |
$113.40 |
Per computer per month |
|
| Tier 2 Desktop Support (includes HelpDesk function) |
$60.00 |
$75.60 |
Per computer per month |
|
 |
| Tier 1 Data Storage |
$2.25 |
$2.83 |
Per Gigabyte |
|
| Tier 2 Data Storage |
$0.70 |
$0.88 |
Per Gigabyte |
|
|
| Tier 1 Technical Support
(customized desktop support) |
$63.00 |
$79.38 |
Per hour |
|
| Tier 2 Technical Support
(customized desktop support) |
$90.00 |
$113.40 |
Per hour |
|
|
| File and Print Hosting |
Free |
-- |
200MB per user. |
Additional Storage rates apply for > 200 MB |
|
| E-mail Hosting (includes Blackberry e-mail and
calendar synchronization) |
Free |
-- |
100MB per user. |
Additional Storage rates apply for > 100 MB |
|
| Additional Data Storage |
$2.25 |
$2.83 |
Per gigabyte |
|
|
| Managed Dedicated Server |
(call for estimate) |
|
|
|
| Simple |
|
|
Per server per month |
|
| Moderate |
|
|
Per server per month |
|
| Complex |
|
|
Per server per month |
|
|
| Project Management |
$90.00 |
$113.40 |
Per hour |
|
|
|
|
|
|
| Software Applications |
| Software Programming and Design |
$90.00 |
$113.40 |
Per hour |
|
|
| Database Development |
$90.00 |
$113.40 |
Per hour |
|
|
| Software Application Hosting |
|
|
|
|
| Simple |
$22.50 |
$28.35 |
Per app per month |
|
| Moderate |
$45.00 |
$56.70 |
Per app per month |
|
| Complex |
$90.00 |
$113.40 |
Per server per month |
|
|
| Database Hosting |
|
|
|
|
|
| Simple |
$45.00 |
$56.70 |
Per DB per month |
Up to 150MB per user per month, then Additional Storage rates apply |
| Moderate |
$90.00 |
$113.40 |
Per DB per month |
Up to 150MB per user per month, then Additional Storage rates apply |
| Complex |
$135.00 |
$170.10 |
Per DB per month |
Up to 150MB per user per month, then Additional Storage rates apply |
|
| Project Management |
$90.00 |
$113.40 |
Per hour |
|
|
| Web Services |
| Website Hosting |
Free |
-- |
|
SOM Dean's Office units using SOM design templates |
|
| Simple |
$22.50 |
$28.35 |
Per site per month |
|
| Moderate |
$45.00 |
$56.70 |
Per site per month |
|
| Complex |
$90.00 |
$113.40 |
Per site per month |
|
| Information Architecture |
$90.00 |
$113.40 |
Per hour |
|
|
| Web Production (includes website design and development) |
$63.00 |
$79.38 |
Per hour |
|
|
| Web Worker Help |
Free |
|
|
Training will be charged at Web Production rates. |
For some services, the following costs are charged in addition to the
recharge costs.
| Operations |
| Desktop Support (includes Helpdesk function)variable |
Desktop hardware
and software |
variable |
Per computer or license |
ISU requires replacement every 3-4 years or if the system is no
longer under warranty |
Vendor support
for printers
and peripherals |
variable |
Usually per hour |
Charged by the vendor |
Computing parts
and consumables |
|
Per part |
Includes patch cables |
| Ghost software |
|
Per license |
Software used to initialize a computer image |
|
| E-mail Hosting (includes Blackberry e-mail and calendar
synchronization) |
| Exchange Client Access License (CAL) |
$2 |
One-time per user |
All users. Includes upgrades |
| Secure e-mail |
$0.40 |
Per user per month |
All users. This charge is passed by the Medical Center to ISU. |
Blackberry
synchronization
license |
$100 |
One-time per user |
Only applies to Blackberry users. |
Virus scanning
license
(one-time) |
$8 |
One-time per user |
All users. |
Virus scanning
license
(maint) |
$3 |
Per user per year |
All users. |
| SPAM filtration |
$3 |
Per user per year |
All users. |
|
| Managed Dedicated Server |
Big Brother
Server Monitoring
license (one-time) |
$100 |
One-time per server |
|
Big Brother
Server Monitoring
license (maint) |
$20 |
Per server per year |
|
| Veritas back-up and recovery license |
|
Per server per year |
|
|
| Project Management |
NA |
NA |
|
|
| Software Applications |
| Software Application Hosting |
| SSL Certificate |
$259 |
Per site per every 2 years |
For applications that require encrypted data transmission. |
|
| Database Hosting |
| SQL Server Upgrade to Yukon |
$144 |
One-time per DB |
Applicable to the FY Yukon purchased and to those database stored
on shared SQL database server. |
| Portion NetLib encryption license (one-time) |
$300 |
One-time per DB |
Encrypts database. Required on SQL databases containing Ephi and/or
SSN. |
| Portion NetLib encryption license (maint) |
$4 |
Per DB per month |
Encrypts database. Required on SQL databases containing Ephi and/or
SSN. |
| Compliance Manager license (one-time) |
$48 |
One-time per DB |
Audits activity on database. Required on SQL databases containing
Ephi and/or SSN. (not yet available) |
|
| Web Services |
|
| Website Hosting |
| SSL Certificate |
$259 |
Per site per every 2 years |
For websites that require encrypted data transmission. |
|
