Recharge
ISU provides a comprehensive set of technology services to internal and
external clients. ISU provides all services at no cost to the School of
Medicine Dean’s Office and heavily subsidizes core services (e-mail,
Web, and file/print hosting) for the School of Medicine departments. Also,
ISU offers a wide variety of other services at cost to School of Medicine
departments, campus departments, and external medical schools.
Contact ISU
Before you sign up for ISU services, please take a moment to read and
understand our Service Level Agreement.
It is important that our support hours and response times meet your expectations.
| Project Management |
Availability |
| |
Dean's Office |
SOM Depts |
| Project Management |
Limited |
At Cost |
| Business Analysis |
Limited |
At Cost |
| Project Evaluation |
Free |
At Cost |
| IT Business Planning |
Limited |
At Cost |
| Business Consulting |
Limited |
At Cost |
| Grant Proposal Advices |
Limited |
At Cost |
| Security |
Availability |
| |
Dean's Office |
SOM Depts |
| Security & HIPAA Control Point |
Free |
Free |
| Encryption & Patch Management |
Free |
At Cost |
| More Comprehensive Security Oversight |
Limited |
Limited |
| Security Audit Services |
Free |
At Cost |
| Access Management & Identity Provisioning |
-- |
-- |
| Application Development |
Availability |
| |
Dean's Office |
SOM Depts |
| Current Systems Support & Enhancements |
Free |
At Cost |
| New Projects |
Free |
At Cost |
| Application Inventory/Clearing House |
Free |
Free |
| Product Roadmaps & R&D |
Limited |
At Cost |
| Scheduled Maintenance Releases |
Limited |
At Cost |
| Data Integration & Reporting |
-- |
-- |
| Web Services |
Availability |
| |
Dean's Office |
SOM Depts |
| Web Hosting |
Free |
At Cost |
| Basic Web Design, Development and Training |
Free |
At Cost |
| Content Management |
Free |
At Cost |
| New Collaborative Technologies Offerings |
Free |
At Cost |
| Server |
Availability |
| |
Dean's Office |
SOM Depts |
| Data Storage |
Free |
At Cost |
| Support & Maintenance |
Free |
At Cost |
| Hosting |
Free |
At Cost |
| Email Consolidation |
Free |
Free |
| Flexible Server "Farm" |
Free |
Free |
| Disaster & Continuity Strategy |
Free |
At Cost |
| Desktop |
Availability |
| |
Dean's Office |
SOM Depts |
| Basic Helpdesk |
Free |
At Cost |
| Standardized Hardware/Software |
Free |
At Cost |
| Basic Travel Support |
Free |
At Cost |
| Higher Level or More-Personalized Support |
Free |
At Cost |
| Asset Lifecycle Tracking System |
-- |
-- |
|
