UCSF University of California, San Francisco      About UCSF       Search UCSF       UCSF Medical Center     
  Education & Training    Research    Patient Care   

Print This Page For Normal View, Click Here For Larger Font Sizes', Click Here

Information Services Unit
Help and Support
Spam Filtration
Training and How To's
CSC's by Deparment
Contact Us

CrashPlan FAQ
(For School of Medicine ISU Supported Workstations only)

What is CrashPlan?
CrashPlan is a secure online backup system to protect your critical data. The client software is installed on the user's workstation as a service and runs in the background.

* Which OS do we support?
Windows XP, 7 and Mac. (32/64-bit)

* Do you need an account to use Crashplan?
Yes, the user needs a valid AD account from SOM or CAMPUS domain. Medical Center domain is not supported at this time.

* How long do we keep the backup data?
180 days.

* Which files/folders do we backup?
All files under the user's directory excluding media files (mp3, video, graphic) by default.

* How do I install the client?
Please submit a ticket to the SOM Helpdesk at 502-1919.

* Can users restore their own data?
Yes. Users can restore their own data from the PRO Client desktop or from a web page.

* How do I restore my data?
There are 2 ways to restore data. Either from the Crashplan client on the local machine or from the web console.
- From the local machine - Launch Crashplan client and login with your AD account. This is for self-restore only.
- From the web - Go to https://backup.ucsf.edu:4285/ and login with your AD account. This is for self-restore or admin restore.

* Will CrashPlan continue to run when I am logged out or logged in as a different user?
Only if you are using a Windows computer, CrashPlan will always continue to back up because it runs as a background service.

* Can I install CrashPlan more than once on the same computer?
No. Only one instance of CrashPlan can be installed on a single computer.

* Can I backup a computer that has multiple user accounts?
We do not support multiple user accounts on one computer. Only the main user's folder will be backed up.

* What is the backup frequency?
Every hour.

* Can I control what files users back up?
No, this is a pre-defined setting on the server. The backup policy determines which files are backed up

* Does CrashPlan PRO do bare metal or full system backup or restore?
No. CrashPlan PRO is focused on backing up data only.

* Will backup automatically resume after a client computer goes to sleep or loses network connectivity?
Yes. CrashPlan PRO is designed to resume backup upon waking up / reconnecting after a computer goes to sleep or loses network connectivity.

* Can CrashPlan back up my database?
Yes. We recommend that you dump your database regularly and back up the location where the dump files are stored.

* Can users restore someone else's data?
No. Users cannot see or restore data from any other user account.

* Is data encrypted when traveling to the destination?
Yes. All data is encrypted before leaving the client computer.

* Is CrashPlan PRO HIPAA compliant?
Yes. Data is backed up symmetrically at the source and cannot be decrypted at the destination without the user's password.

* How is a forgotten user password recovered?
CrashPlan account is the same as the AD account. Submit a ticket to the Helpdesk to reset your AD password.

* How do I delete a computer from my CrashPlan account?
Please submit a ticket to our Helpdesk. We can remove it from your CrashPlan account.

If you experience catastrophic data loss, please contact the Help Desk at 415.502.1919 or isurequest@medsch.ucsf.edu.

Updated: November 21, 2011
    Site Map    Contact Info     ©UC Regents